FAQ
Frequently asked questions.
Quick answers for customers who want to get connected, choose a package, pay online, or troubleshoot device setup.
How do I get connected with Mac Smart TV?
Start by reviewing the package pricing, choosing your number of screens and checking out online. We then contact you to set up your TV.
Do I need a streaming box or stick?
No. We can set up Mac Smart TV directly on any smart TV. You only need an internet connection and your TV service. Boxes and sticks are optional. Get smart TV setup help.
Where are movies and shows located?
Movie and series categories are accessed through the supported app/software interface once your setup is complete.
What if I have a connection or channel issue?
Text Mac Smart TV with the issue, device type, and what you were trying to watch. Clear issue reports help support respond faster.
What is a connection?
A connection is the number of devices that can stream at the same time. Choose the package that matches your household viewing needs.
How do I pay my bill?
Sign in to My Account to pay, turn on autopay and get receipts, or use Pay my bill without signing in. All payments run on our secure Stripe checkout.
How do I get help setting up my smart TV?
Tell us your TV brand and model, your package, and how many screens you want to watch at once. Our team will guide you through setup.